Shipping policy

Shipping Policy

Last Updated: October 15, 2026

At Leonren, we believe your jewelry shopping experience should be simple, transparent, and worry-free. We carefully prepare every order and offer clear shipping rates, reliable delivery estimates, and no unexpected import charges upon delivery.

Order Processing

All orders are carefully prepared, inspected, and packaged before shipment.

Processing Time: 1–2 business days
Processing times exclude weekends and public holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

United States

Standard Shipping: FREE on all orders
Estimated Delivery: 7–11 business days
Import Duties & Taxes: Covered by Leonren — no additional import charges upon delivery

Canada, United Kingdom, European Union, Australia & Other Eligible Destinations

Standard Shipping: $10.00 USD
FREE Shipping: On orders of $99.99 USD or more
Estimated Delivery: 7–11 business days
Import Duties & Taxes: Covered by Leonren — no additional import charges upon delivery

United Arab Emirates & Israel

Standard Shipping: $10.00 USD
FREE Shipping: On orders of $129.99 USD or more
Estimated Delivery: 7–11 business days
Import Duties & Taxes: Covered by Leonren — no additional import charges upon delivery

Shipping availability depends on your destination. Eligible countries and available shipping options will be displayed at checkout.

Import Duties & Taxes

No Surprise Import Charges

At Leonren, we want you to enjoy your jewelry without worrying about unexpected import fees.

Leonren covers applicable import duties and import taxes for all destinations we ship to.

You will not be required to pay additional import duties or import taxes upon delivery.
Any applicable import charges will be handled by Leonren or our shipping partners.
You will not receive a separate import-duty bill from Leonren after placing your order.

Any sales taxes or other taxes legally required to be collected at checkout will be displayed before you complete your purchase.

Delivery Estimates

Estimated delivery times are calculated from the date your order is placed and include the 1–2 business days required for processing.

Please note:

Delivery estimates are provided in business days.
Weekends and public holidays are excluded.
Customs inspections, severe weather, carrier disruptions, or other circumstances beyond our control may occasionally cause delays.
Delivery estimates are not guaranteed arrival dates.

We appreciate your patience if an unexpected delay occurs.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

Tracking updates may take 24–48 hours to appear after the shipping confirmation is sent.

You can use your tracking number to follow your package until delivery.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible.

We will do our best to assist with address changes before shipment. However, changes cannot be guaranteed once an order has been dispatched.

Delayed or Missing Packages

If your package is delayed or tracking information has not updated for an extended period, please contact us.

Our customer support team will help investigate the shipment with the carrier.

If tracking indicates that your package has been delivered but you have not received it, please check your mailbox, delivery location, and household members before contacting us.

We will assist you in investigating the issue.