Refund policy

Return & Refund Policy

Last Updated: October 15, 2026

At Leonren, we want you to shop with confidence. If your purchase isn't quite right, we're here to help make the return process as simple and transparent as possible.

1. 30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be:

Unworn and unused
Undamaged and in their original condition
Returned with their original packaging

Please contact us before sending any items back so we can provide the appropriate return instructions.

2. Non-Returnable Items

For customization reasons, the following items are not eligible for standard returns:

Customized or personalized jewelry, unless damaged, defective, or otherwise eligible for a remedy under applicable law

Earrings may be returned within 30 days of delivery — unconditionally. The return conditions in Section 1 do not apply to earrings.

These exclusions do not affect your rights under applicable consumer protection laws.

3. Return Shipping Costs

For standard returns, including returns due to a change of mind, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. Customers are responsible for ensuring that returned items reach us safely.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. Where a return is required, Leonren will cover reasonable return shipping costs in accordance with applicable law.

4. How to Start a Return

To request a return, email info@leonren.cc with:

Your order number
The item you wish to return
Your reason for returning it

Our customer support team will provide return instructions within 1–2 business days.

For standard returns, customers are responsible for arranging and paying for return shipping.

Please do not send items back without contacting us first.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–7 business days of approval.

Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges, if any, are non-refundable, except where required by applicable law.

Nothing in this policy limits any refund rights provided by applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@leonren.cc as soon as possible, preferably within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs showing the problem

We will review your request and help arrange an appropriate resolution, which may include a replacement, repair, or refund, in accordance with applicable law.

The suggested 7-day reporting period does not limit your statutory rights.

7. 180-Day Warranty

All Leonren jewelry is covered by a 180-day warranty against manufacturing defects.

This warranty covers eligible defects in materials or craftsmanship under normal use.

The warranty does not cover:

Normal wear and tear
Accidental damage
Damage caused by misuse or improper care
Unauthorized repairs or alterations

If you believe your jewelry has a manufacturing defect, please contact info@leonren.cc with your order number, a description of the issue, and clear photographs.

We will review your claim and arrange an appropriate resolution under our warranty terms.

This warranty does not limit your statutory consumer rights.