We accept major credit and debit cards, PayPal, and other payment methods available at checkout.

All payments are processed securely through our authorized payment providers. LEONREN does not have access to your full payment card details.

If you need to change or cancel your order, please email us at info@leonren.cc within 12 hours of placing it.

Include your order number and the changes you would like to make.

We will do our best to accommodate your request before your order enters processing. Once processing or shipment has begun, changes or cancellations may no longer be possible.

Eligible items may still be returned in accordance with our 30-day Refund Policy.

Yes! We offer free standard shipping on all orders within the United States, with no minimum purchase required.

For international orders:

• Canada, United Kingdom, European Union, Australia & Other Eligible Destinations: $10.00 USD standard shipping, FREE on orders of $99.99 USD or more.
• United Arab Emirates & Israel: $10.00 USD standard shipping, FREE on orders of $129.99 USD or more.

Shipping options and costs are confirmed at checkout.

Orders are typically prepared and dispatched within 1–2 business days.

Estimated delivery times are 7–11 business days for all eligible destinations, including the United States and international locations.

These estimates are calculated from the date your order is placed and include order processing time.

Delivery may occasionally take longer due to customs inspections, public holidays, weather conditions, or carrier disruptions.

We ship to a selection of international destinations, including the United States, Canada, the United Kingdom, European Union countries, Australia, the United Arab Emirates, and Israel.

Available destinations are displayed at checkout. If your country is available for selection and a shipping option is offered, we can ship your order there.

No additional import duties or import taxes will be charged to you upon delivery.

LEONREN covers applicable import duties and import taxes for all destinations we ship to. These charges are handled by LEONREN or our shipping partners.

Any sales taxes or other taxes legally required to be collected at checkout will be displayed before you complete your purchase.

Yes. Once your order has shipped, we will send you a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear.

Please contact us at info@leonren.cc with your order number.

We will help investigate the shipment and work with the carrier to find an appropriate resolution.

We offer 30-day returns on eligible items that are unworn, unused, and returned in their original condition and packaging.

Earrings may also be returned — unconditionally, within 30 days of delivery.

To request a return, email info@leonren.cc with your order number.

For full details, including return eligibility and any exclusions, please review our Refund Policy.

For standard returns, customers are responsible for return shipping costs. Approved refunds are issued within 5–7 business days of approval.

Yes. LEONREN jewelry comes with a 180-day warranty covering manufacturing defects and craftsmanship issues under normal use.

If you experience a problem with a clasp, chain, or stone setting that appears to be caused by a manufacturing defect, please contact us.

We will review the issue and arrange an appropriate repair, replacement, or other resolution in accordance with our warranty terms.

Damage caused by accidental impact, misuse, improper care, or normal wear and tear is not covered.

Moissanite is a beautiful gemstone known for its exceptional brilliance, colorful fire, and durability.

With a hardness of approximately 9.25 on the Mohs scale, it is suitable for everyday jewelry when properly cared for.

Moissanite is a distinct gemstone, not a diamond. We aim to provide clear product information, including stone measurements and diamond equivalent weight (DEW) where applicable.

Moissanite may register as diamond on basic handheld thermal conductivity testers because the two gemstones have similar thermal properties.

However, moissanite is not diamond. Professional testing methods can distinguish between them.

We clearly identify our gemstones as moissanite.

Yes. Our jewelry is crafted from 925 sterling silver, containing 92.5% silver.

Some designs feature additional finishes, such as gold-tone plating over sterling silver. These finishes are identified in the product descriptions.

Our jewelry is designed with skin comfort in mind and uses nickel-free 925 sterling silver.

However, individual sensitivities can vary. If you have a known metal allergy, please review the product materials carefully before purchasing.

Sterling silver can occasionally cause temporary skin discoloration due to reactions involving its alloy metals, moisture, cosmetics, or skin chemistry.

This does not necessarily indicate poor-quality jewelry.

Keeping your jewelry clean and dry can help minimize discoloration.

Sterling silver can naturally tarnish over time when exposed to air, moisture, and certain chemicals.

This is a normal characteristic of genuine sterling silver.

With proper care and occasional polishing, you can help maintain its shine.

To keep your LEONREN jewelry looking beautiful:

• Store each piece in a dry, soft pouch or jewelry box.
• Avoid direct contact with perfume, lotions, cleaning products, and chlorine.
• Remove jewelry before swimming, showering, or exercising.
• Gently wipe your jewelry with a soft, clean cloth after wearing.
• Use a suitable sterling silver polishing cloth when needed.

With regular care, your jewelry can maintain its beauty for years to come.